CUSTOMER SERVICE AND SALES ASSOCIATE

PART-TIME RETAIL POSITION

We’re getting ready to re-open our shop and excited to grow our team! 

POSITION OVERVIEW

We’re looking for an energetic, friendly, personable customer service and sales associate. Someone who likes to learn new things, has environmental sustainability values and can confidently speak on behalf of the brand. Oh, and isn’t afraid to take initiative, work hard, but also have fun! 

Job Type: Part-time, 15-30 hrs/week most of the year, up to 40 hours a week leading up until Christmas time. Must have weekend availability. 

Salary: $14.00 /hour to start

Starting date: Mid August 2020

ABOUT PURPLE URCHIN - WHO ARE WE AND WHAT IS IT LIKE TO WORK AT PURPLE URCHIN?

Purple Urchin is a clean beauty maker. We make bath, body and skincare products with natural ingredients that are low-impact to the environment. All of our products are made here in Ottawa at our production facility. Our storefront is located in the Glebe, where we sell our full line of products and fulfill online orders (where you'll be working). 

As a small business, each member of our team owns a specific siloed set of responsibilities to ensure we run smoothly and continue to grow! Currently, we are a three-person, female owned and operated business. We’re busy bodies who like to keep up with the day-to-day doing of running a business.

We love what we do, and have fun doing what we love. We want each of our team members to enjoy where they work. Even though the hustle is real, there’s a true sense of satisfaction at the end of each day. Whether that be having an incredible conversation with a customer, listening to a new album at the shop while you clean, or kick butt in sales that day, we want you to cap off each day with a win. 

WHAT WILL YOUR DAY-TO-DAY LOOK LIKE? 

ASSIST CUSTOMERS - PROVIDING EXCEPTIONAL SERVICE AND EDUCATED PRODUCT RECOMMENDATIONS  

Here at Purple Urchin, it’s important to us that all of our staff are knowledgeable about our products. From how each product is made to the ingredients used, we want our staff to be informed and comfortable educating customers about each and every one of our products. Don’t worry, there’s no pop quiz on your first day. We’ll provide product-knowledge training and work together to teach you about all of our products! Not to mention, we’ll provide you with samples to find your personal favourites, if you don’t already have a few! 

A large portion of your day will be assisting customers, helping them find the products they’re looking for. By asking thoughtful questions, you’ll learn about the customer’s skin type, hair texture, allergies and skin sensitivities or conditions to properly recommend the ideal product for them. Our customers mean the world to us! We like to get to know each and every one of them, chatting about current events, common interests, music and more! 

It’s important that we create a safe, comfortable space for everyone. And this largely falls on our retail staff. During on-boarding, we will work together to go over our company culture, our diversity and inclusion policies, our environmental sustainability initiatives, our mission, vision and values, etc. We want to ensure you feel comfortable creating a welcoming atmosphere for customers, and have the resources you need to intuitively navigate conversations with customers. If you have a natural knack for making genuine conversation and easily apply empathy through actively listening to customers you’ll be the perfect fit!

MAINTAIN RETAIL SPACE - KEEP IT ORGANIZED, CLEAN AND MERCHANDISE (WORKING WITH MARKETING MANAGER) 

Our storefront is a space where customers pop in to pick up their favourite products, travellers and tourists swing through to browse. Our operations are always hustling and bustling, meaning the store can be a very busy space at times. It’s important that despite how busy it can get, the store remains clean, sanitized and organized to ensure customers can safely find what they’re looking for. Not to mention, we’re putting our best foot forward as a brand - a fun, educational space to shop and explore new eco-friendly products. 

It will be our retail team’s responsibility to keep the store clean. This includes dusting shelves, cleaning products and testers, sanitizing door handles, keeping the cash area clean, and sweeping and mopping the floors. Additionally, keeping the back stockroom, bathroom and staff areas organized. Every day, several times a day you’ll be busy keeping the store clean, especially with our new refill program. We have daily and weekly checklists that the retail team works through together to ensure the store stays clean, common spaces are organized and our plants don’t die! 

Purple Urchin’s Marketing Manager will be by the shop quite frequently to check in on the shop, take photos, and often will re merchandise the store to align with online campaigns. You will have the opportunity to work with our Marketing Manager, learning about how to visually merchandise the store. 

PROCESS PAYMENTS - OPEN AND CLOSE + MANAGE CASH 

Each day you will open and/or close the cash, counting our daily float, closing out the daily sales, making bank runs and of course processing payments through our terminal and payment system. Purple Urchin uses Shopify as our point-of-sale (POS). We’ll train you on all the in’s and out’s of how to use Shopify for your role! 

As you begin getting more comfortable running the store, we will have you both open and close the store - acting as a key holder.

RUN REFILL PROGRAM 

Our shop has a new exciting addition to it upon reopening. Purple Urchin will be offering a refill program, where customers can bring in their own, sanitized bottles and containers to re-up on all of their favourite Purple Urchin products! 

As a customer service associate, you will be responsible for weighing the customer’s container, filling up the customer’s container(s) with Purple Urchin product, weighing it and running them through cash. This portion of the job will require you, the customer service associate, to be comfortable physically moving large containers of liquid soap, hand sanitizer, lotions, boxes of product, and using a ladder. But don’t worry, we’ll provide all the safety training you need to learn how to lift boxes properly to avoid injury, safely use ladders and how to run our refill program. 

FULFILL ONLINE ORDERS 

Each day you will be responsible for preparing all pending customer orders. Using Shopify, you will print out all of our customer’s orders. You will then select the merchandise (products) associated with one order at a time, and place it with the packing slip. Before packing up the customer’s order, you will verify - checking off each line item of the customer’s order, that you’ve gathered the correct items. 

You will then print the shipping label to go with the customers order. Packing up the customer’s order in a shipping box (for mail carrier delivery) or in one of our branded shopping bags for pickup. Each of our order’s receive free samples! You’ll toss a couple of these into each order, and make sure the order looks good.

At the end of your day, once you have finished fulfilling all of our daily orders, you will drop orders off at the post office.

INVENTORY MANAGEMENT 

It is important our product inventory numbers are accurate at all times. Therefore every second day or so, you will conduct a product inventory count. Updating product inventory numbers in Shopify and identifying the source of discrepancies.

WHAT DAYS AND HOURS WILL YOU WORK? 

The position will start off as a part-time position, and once tasking is harnessed full-time hours may be offered. We will require weekend availability for this position. 

WHAT CAN YOU BRING TO THE TABLE?

REQUIRED EXPERIENCE:

  • Experience working at a retail store or within the service industry. 
  • Excellent customer service skills. 
  • Able to take initiative and solve problems.
  • Flexible, pivots and adapts with change - we’re always looking to improve operational processes and policies. 
  • A natural knack for attention to detail. 
  • Good communications skills - we work a lot as a team via text, emails, and video conferences. 

IT’D BE GREAT IF YOU HAD:

  • Experience managing a retail store. 
  • Experience using Shopify. 
  • Experience fulfilling online orders in a previous position.  

HOW WILL WE KEEP YOU AND OUR CUSTOMERS SAFE DURING COVID-19?

We will conduct virtual interviews with the selected candidates. We will then conduct a second round of interviews in-person (socially distanced). Then, if hired, we will work with you over the next month to ensure you feel confident in your role. We will conduct some training virtually, with the majority on-site, in social distanced shifts. We will have documentation prepared for you to successfully do your job while you ease into the swing of things. 

Once trained and our team is ready to re-open our shop, we will enforce COVID-19 policies and procedures, such as continual sanitation practices and mask-required policies. 

Interested in applying?

Think you’re a great fit?!

Purple Urchin is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Job Type: Part-time

Salary: $14.00 /hour

Send us an email with your resume to manager@purpleurchinsoap.com