What is your shipping policy?
We charge a $10 FLAT RATE shipping fee for ALL CANADIAN ORDERS. All Canadian orders over $75 (before taxes) receive free shipping, so please pick “Free Shipping” from the drop down menu when checking out (it will automatically be selected for orders over $75). All other countries, please contact us by email (firstname.lastname@example.org). We reserve the right to use the shipping carrier of our choice.
What is your return policy?
We stand behind our product line 100%. If there is a problem with the product's integrity or you are unhappy with its performance, we will replace it immediately if brought to our attention within two weeks of purchase.
If there is a mistake with the specific unit you ordered (e.g., received wrong scent), we will replace it with a new one. If you are not satisfied with the product's performance, we will replace it with a product/products of equal value.
How long does it take you to process an order?You will receive an email notification that we have received your order and payment. After we have received your payment, it can take up to 3 business days to ship your order. However, all custom orders can take up to 4 weeks to process.