Refill Program

ABOUT OUR REFILL STATION

 

Refill select products in store for a 15% savings!*

We offer a selection of our products at our in store refill station, including liquid soaps, lotions, and certain other products. 

Each product page on our website states whether or not the product is available for refill. Please check there to find out if the product you want to refill is offered at our refill station. 

PLEASE NOTE: refill station product availability varies depending on production timelines. We do not alway have every refillable product available. Depending on our production schedule, certain refill station products can be out of stock for several weeks until we make a new batch. 

Please phone us to check a product's availability before making the trip to our store (613-680-6889). We can let you know if the product you're looking to refill is currently available. 

 

BRING IN YOUR EMPTY, CLEAN, SANITIZED PURPLE URCHIN BOTTLE OR JAR TO OUR STORE

When you need to re-up your supply of PU products, you can bring your previously purchased bottle or jar back to Purple Urchin for refill. Please ensure your bottle or jar is CLEAN and sanitized. We recommend using 70% isopropyl alcohol to sanitize your bottle or jar. Let it dry (completely) before bringing it in to refill. If your bottle or jar has previous product residue in it or is wet, it can disrupt the performance of the product we make, as well as cause bacteria build up. 


For some tips on how to prep your specific bottle or jar, visit the product page of the product you will be refilling on our website for a step by step guide.


When you arrive at the store to refill, bring your bottle or jar to the refill counter (back cash) and a sales associate will refill your container for you.
Please note: Only Purple Urchin containers are eligible for the refill program.

OUR TEAM WILL REFILL YOUR PURPLE URCHIN BOTTLE OR JAR 
Our team will fill up your bottle or jar with the product of your choice. Once we have filled your bottle or jar, the cashier will enter it into our POS with a 15% discount applied to all refills, with the exception of the 1L liquid soap bottles, which will be discounted by $2 each.

Please note: Our refill products are not sold by weight, they are sold by container size. This makes the checkout process on our point of sale system easier. Because of this, and how our POS system tracks and charges for refills, we can only fill each product's respective container with that product. 
So, if a product is only sold in a small glass jar, we can only refill that specific size of jar.
(*we do make an exception for our botanical lotions. Refills of this product CAN be put into our scrub jars, as the volume is essentially the same, and doesn't affect how we charge for the product at checkout). 
If you have questions or need further clarification, please ask a sales associate in store.

REFILL PROGRAM RULES AND POLICY

*Save 15% off the regular price of a product when you refill it (with the exception of 1 litre liquid soap bottles; the discount on these refills is a flat $2). The discount is built into the price you are charged at check out. 

 

Customers cannot change their mind about a product after the bottle or jar has been filled. Once the sales associate has started to pour the product, the product becomes final sale.