AT PURPLE URCHIN ALL PURCHASES ARE FINAL SALE.
At Purple Urchin, all purchased products, including gifts for others are final sale. As a business who sells natural products, it is important that all products sold are up to health regulations and sanitation standards. Therefore we cannot resell an item when it has been returned. We do not accept returned items for monetary refunds or process exchanges.
DEFECTIVE, RECALLED PRODUCTS MAY QUALIFY FOR EXCHANGE.
Our team will not sell a product that does not meet our standard. However, sometimes the texture of our products may settled differently - after packaging it. For example, a hand balm may settle with a grainy texture. This does not happen often, but it can. A batch of products may be recalled and deemed defective. If this is the case, we will identify a lot number - identified as a white label on your product.
In a situation as such Purple Urchin will reach out to customers to recall a product or if brought to our attention by a customer we will override our return policy and process an exchange. As part of our policy, we do not refund purchases on defective products. If the item is out of stock for exchange, Purple Urchin will offer an alternative product as an exchange item of similar value, or provide a store credit to the customer's account.