AT PURPLE URCHIN ALL PURCHASES ARE FINAL SALE.
At Purple Urchin, all purchased products, including gifts for others are final sale. As a business who sells natural products, it is important that all products sold are up to health regulations and sanitation standards. Therefore we cannot resell an item when it has been returned. We do not accept returned items for monetary refunds or process exchanges.
DEFECTIVE, RECALLED PRODUCTS MAY QUALIFY FOR EXCHANGE.
We do our best to ensure consistent high quality across all products and batches. However, there may be times when slightly defective or lesser quality products may slip by us (we are human!). If we do mistakenly sell a product which is later found to be of lesser quality than we deem acceptable, we will offer to exchange that product for a product of equal or lesser value. When purchasing our products, please make sure to save the white sticker with the product lot number on it for reference in the event that lot number is later recalled.
If the item in question is out of stock for exchange, Purple Urchin will offer an alternative product of equal or lesser value.
An original receipt will be required in order to process any exchange for a defective product.
Any claims relating to products that may be defective must be brought to Purple Urchin Management's attention within 30 days of purchase in order to be eligible for an exchange.